FAQs

The exchange must be made no later than 14 days after receipt of the product, with return of the returned goods to our warehouses within the same time frame.

The product must be intact and must not have been used.

• N.B. NO EXCHANGES ARE MADE.
• N.B. NO EXCHANGES ARE MADE FOR PRODUCTS PURCHASED ABOVE 50% OFF INCLUSIVE.
• NO VOUCHER ARE ISSUED.
• N.B IN THE SALES PERIOD THE EXCHANGE MUST BE MADE WITHIN 7 DAYS OF
• RECEIPT OF THE PRODUCT.
• N.B. ON EXCHANGES CANNOT BE APPLIED COUPON CODES
• We do not send return label: Write our address on a white paper as your label
• The returns have to be made using the original package.

Returns must be made no later than 14 days after receipt of the product, with return of the returned goods to our warehouses within the same time frame.

If you have made a purchase using a discount code, during a sale period, or using the Klarna payment method, it is NOT possible to make a return BUT an exchange.

If you purchased a product on pre-order, made to order or from the Karma Koma and Pahiesa brands, it is NOT possible to make a return BUT an exchange.

• N.B. WE DO NOT DO EXCHANGE RETURNS.
• Product must be undamaged and unused.
• N.B. DURING THE SALE PERIOD, THE EXCHANGE MUST BE MADE WITHIN 7
• DAYS OF RECEIPT OF THE PRODUCT.
• We do not send return label: Write our address on a white paper as your label
• The returns have to be made using the original package.
• Shipping costs are payable by the customer and will be deducted from the value of the returned goods.

To make an exchange of a product, you must send an email to info@room401.it or fill out the form on the dedicated page, communicating your decision to use the right to exchange within 14 days of receipt of the product.

The exchange must take place no later than 14 days after receipt of the product, with return of the returned goods to our warehouses in the same time frame.

In case of an exchange of an item on sale, the exchange CANNOT be
made with an item from the new collection. Prepare the package with the product intact and sealed in its original packaging.

NB: the product must not have been used.
Ship at your own expense the package with the courier of your choice to the address:

Room 401 Boutique
Via Quattro Spade 8
37121 Verona (VR)

Once the package is received, support will assess the condition of the sent product and make the change by shipping it for an additional €7 (via Paypal/Bonifico) or €10 cash on delivery at the customer’s expense.

N.B. The return sender is responsible for the shipment until it is delivered (ex: lost package).

To make a return of a product, you must send an email to info@room401.it or fill out the form on the dedicated page, communicating your decision to avail yourself of the right of return within 14 days of receiving the product.

Prepare the package with the product intact and sealed in its original packaging.

NB: the product must not have been used.
Ship at your own expense the package with the courier of your choice to the address:

Room 401 Boutique
Via Quattro Spade 8
37121 Verona (VR)

Once the package is received, support will assess the condition of the sent product and issue a refund within 31 days.
If the product was paid for by cash on delivery, you will be able to email your bank details so we can proceed with a wire transfer.

N.B. The return sender is responsible for the shipment until it is delivered (ex: lost package).

If the product you received has an objective defect you can email us promptly at info@room401.it.

Prepare the package with the product intact and sealed in its original packaging.

NB: the product must not have been used.
Ship at your own expense the package with the courier of your choice to the address:

Room 401 Boutique
Via Quattro Spade 8
37121 Verona (VR)

Once we receive the package, support will evaluate the condition of the sent product and we will send you the same item without defects or you can decide to exchange it for another item in case of out of stock.

N.B. The return sender is responsible for the shipment until it is delivered (ex: lost package).

A product marked “on pre-order” means that it is not in stock and is not physically in our warehouses. It is a made-to-order product, with a timeline of 10 business days for clothing and 20 business days for shoes. A pre-order product can only be exchanged and not returned.

We always try to please all of you! If therefore a product is out of stock in your size try to write us in direct on Instagram or Whatsapp and we will try to fulfill your wishes within our possibilities!

A made-to-order product has a timeline of 10 business days for clothing and 20 business days for shoes.

A made-to-order product can only be exchanged and not returned.

Shipments are entrusted to Bartolini.
For free standard shipping, the delivery time is 6 business days while for Express shipping it is 4/5 business days.

Exceptions are pre-order products, which have a lead time of 10 business days for clothing and 20 business days for shoes.

If a shipment is not COD and after an initial attempt to
delivery is not delivered, Bartolini will notify you by SMS or email
the address of the BRT Fermopoint where you can independently pick up your order within 10 days.

In case of non-collection, the package will be automatically sent back to our warehouses and you will have to add 14€ via paypal/bank transfer for it to be sent back to you.

We ship to the following countries:

• Italiy
• Austria
• Denmark
• France
• Germany
• Spain (Canaries excluded)
• Portugal
• Netherland